Privacy Policy

Introduction

This Website collects and processes some Personal Data from its Users. The Privacy Policy of Retouching Labs explains what personal information is collected and stored, how the Data is used, how it is shared, and their privacy rights.

All Images sent to this Website (retouchinglabs.com) via the Contact Form are treated as the User’s property. Retouching Labs does not claim ownership of any images/photos submitted via email, cloud storage, or Contact Form.

Personal Data Collected

This Website collects and saves Personal Data by itself and third parties. 

      • Cookies

      • Usage Data

      • First Name

      • Last Name

      • Email Address

      • Phone Number

      • Data Communicated while Using the Service

      • Country

      • Date

      • Website

    Complete details on each sort of Personal Data collected are specified in the appropriate sections of this privacy policy or by specific explanations displayed before the Data collection.

    The User may freely provide Personal Data, or, in case of Usage Data, is collected automatically when using this Website. 

    Unless defined otherwise, all Data requested by this Website is compulsory, and failure to deliver this Data may make it difficult for this Website to deliver its services. In cases where this Website mentions that some Data is not compulsory, Users are free not to share this Data without impacting the Service’s availability or operation.

    Users still unsure which Personal Data is compulsory are welcome to address Retouching Labs.

    Any use of Cookies – or other third-party tracking services– by this Website or by the owners of third-party tools used by this Website helps deliver the Service needed by the User, in addition to any other intentions described in the present document and the Cookie Policy, if available.

    Users are accountable for any third-party Personal Data acquired, published or shared via this Website and guarantee that they have the third party’s permission to provide the Data to Retouching Labs.

    Place and Method of Processing the Data

    The Purposes of Processing

    The Data regarding the User is collected to help Retouching Labs to deliver its Services and for the following purposes:

        • Managing contacts and sending messages

        • Displaying content from external platforms

        • Interaction with live chat platforms

        • Handling payments

        • Contacting the User

        • Analytics

      Users can find additional detailed information about the purposes of processing and the particular Personal Data used for each objective in the individual sections of this document.

      Methods of Processing

      Retouching Labs take suitable security measures to prevent unauthorized access, modification, disclosure, or destruction of the Data.

      The Data processing is performed using computers and/or IT-enabled tools, following organizational activities and methods strictly related to the purposes indicated. In addition to Retouching Labs, in some instances, the Data may be available to particular types of individuals in charge involved with the running of this Website (administration, marketing, sales, system administration, legal) or external parties (such as third-party technical service providers, IT companies, hosting providers, communications agencies, mail carriers) selected, if necessary, as Data Processors by Retouching Labs. The revised list of these groups may be requested from us at any time.

      Retouching Labs may process Personal Data associated with Users if one of the following applies:

          • Users have given their approval for one or more specific purposes. Note: Under some legislation, the Owner may be permitted to process Personal Data until the User opposes such processing (by opting out) without having to rely on permission (consent) or any other legal bases. This, however, does not apply when the processing of Personal Data is subject to European Union data protection laws.

          • Provision of Data is required for the performance of an agreement with the User and any pre-contractual obligations.

          • Processing is related to work that is done in the public interest or the administration of official authority trusted in Retouching Labs;

          • Processing is required for the purposes of the legitimate interests undertaken by Retouching Labs or by a third party.

          • Processing is required for compliance with legal obligations to which Retouching Labs is subject.

        We will gladly help explain the specific legal basis that applies to the processing, particularly when supplying Personal Data is a contractual or statutory requirement or necessary to enter into a contract.

        Place

        The Data is processed at Retouching Labs headquarters, operating offices and in any other locations where the parties involved in the processing are situated.

        Based on the User’s location, data transfers may include transferring the User’s Data to a country or location other than their own. To know more about the location of Data processing, Users can read the section containing information about the processing of Personal Data.

        Users are also entitled to understand the legal basis of Data transfers to a country or nation outside the European Union (EU) or any international organization(s) governed by international law or set up by two or more countries, like the UN, and about the security precautions taken by Retouching Labs to protect their Data.

        If any such transfer occurs, Users can know more by checking the specific sections of this privacy policy document or inquiring with us using the data in the contact information sections.

        Retention Time

        Personal Data shall be processed and retained for as long as needed by the objective they have been collected for.

        Therefore:

            • Personal Data collected for objectives related to the conducting of services between Retouching Labs, and the User shall be maintained until such services have been fully completed.

            • Personal Data collected for our legitimate interests shall be held as long as needed to fulfill such purposes. Users may find specific details regarding the legitimate interests pursued by Retouching Labs within the appropriate sections of this privacy policy document or by contacting us.

          We may be permitted to retain Personal Data for a longer duration whenever the User has given consent to the processing, as long as the consent is not withdrawn. Furthermore, Retouching Labs may be required to retain Personal Data for a longer period whenever obliged to do so upon order of an authority or for the execution of a legal obligation.

          Personal Data shall be deleted once the retention period expires. Therefore, the User’s right to access, the right to data erasure, the right to data movability, and the right to rectification cannot be enforced after the data retention period has expired.

          Detailed Information on Personal Data Processing

          Personal Data is collected for the following grounds and using the following services:

          Contacting the User

          Contact Form (Retouching Labs Website)

          By submitting the contact form on this Website, the User allows the Data and information to be used to reply to requests for details, quotes or any other request type as indicated by the form’s header.

          Personal Data Collected

              • First name

              • Last name

              • Phone Number

              • Email Address

              • Company Name

              • Company Website

            Mailing List or Newsletter (this Website)

            By registering to the newsletter or mailing list, the User’s email address will be stored in the contact database of those who may receive emails containing information of promotional or commercial nature regarding this Website. Your email address may also be added to the list after signing up to this Website or purchasing.

            Personal Data Collected

                • First Name

                • Last Name

                • Email address

              Analytics

              The services in this section help Retouching Labs monitor, supervise, analyze, and track web traffic and can be used to follow User behavior.

              Facebook Ads Conversion Tracking (Meta, Inc.)

              Facebook Ads conversion tracking (Meta Pixel) is an analytics service offered by Meta, Inc. that links data from the Facebook advertising network with this Website’s actions.

              Personal Data Collected

                  • Usage Data

                  • Cookies

                Place of Processing: United States. Privacy Shield Participant.

                Google Analytics (Google Inc.)

                Google Analytics is a web analytics service platform offered by Google. They use the Data collected to track and analyze this Website’s use, prepare activity reports, and share them with other Google services.

                Google may use the Data collected to personalize and contextualize the ads of its own advertising network.

                Personal Data Collected

                    • Usage Data

                    • Cookies

                  Place of Processing: United States. Can Opt Out. Privacy Shield Participant.

                  All Images sent to this Website via the Contact Form are treated as the User’s property. Retouching Labs does not claim ownership of any images submitted through email, cloud storage, or Contact Form.

                  Personal Data Collected: Images Uploaded to this Website.

                  Handling Payments

                  Payment processing services permit this Website to process payments by PayPal. To ensure better security, this Website shares only the necessary information to complete the transaction with the financial intermediaries handling the transaction.

                  PayPal may also authorize sending timed emails to the User, such as emails with invoices or notifications regarding the payment.

                  PayPal (PayPal Inc.)

                  PayPal is an online payment service provided by PayPal Inc.

                  Personal Data Collected: Various Data types as specified in the service’s privacy policy.

                  Place of Processing: United States.

                  The Rights of Users

                  The User may administer the following rights concerning their Data processed by Retouching Labs.

                  Users have the right to perform the following:

                      • Receive their Data and have it transmitted to another controller. Users have the right to collect their Data in a commonly used, structured, and machine-readable format and, if technically viable, to have it transported to another controller without any barrier. This is applicable provided that the Data is processed using automated methods and that the Data processing is based on the User’s permission, on a contract to which the User agreed to or on pre-contractual obligations.

                      • Restrict the processing of their Data. Under certain circumstances, users have the right to restrict their data processing. In this case, Retouching Labs will not process the Data for any reason other than storing it.

                      • Object to processing of their Data. Users have the right to object or oppose the processing of their Data if it is done legally rather than by consent. Further details are provided in the specific section below.

                      • Access their Data. Users have the right to learn if Retouching Labs is processing Data, receive disclosure regarding certain aspects of the processing and receive a copy of the Data undergoing processing.

                      • Withdraw their consent at any time. Users have the right to revoke consent where they have previously given consent to processing their Personal Data.

                      • Verify and seek rectification. Users have the right to ascertain the accuracy of their Data and request it to be updated or corrected.

                      • Have their Personal Data deleted or removed. Users have the right, under specific circumstances, to obtain the deletion of their Data from Retouching Labs.

                      • Submit a complaint. Users have the right to take a claim before their competent data protection authority.

                    This Website uses Cookies. The User may consult the Cookie Policy document to know more and for informative cookie details.

                    Details About the Right to Object to Data Processing

                    Users may object to processing Data by providing a reason related to their particular situation to justify the objection. This is applicable when Personal Data is collected and processed for a public interest in the jurisdiction of an official authority granted.

                    Users must know that should their Personal Data be processed for marketing objectives, they can object to that Data processing at any time without providing any reason. Users may refer to the specific sections of this document to discover whether Retouching Labs is processing Data for direct marketing purposes.

                    How to Exercise These Rights

                    Any plea to exercise User rights can be sent to us via the contact information provided in this document. These requests can be sent free of charge and addressed by Retouching Labs as soon as possible and always within 1 (one) month.

                    Additional Information Regarding Data Collection and Processing

                    The User’s Personal Data may be collected and used for legal reasons by us in Court or in the time leading to possible legal action originating from inappropriate use of the Retouching Labs website or the related Services.

                    The User declares to be aware that Retouching Labs may need to disclose personal data upon request of public authorities.

                    Additional Information about User’s Personal Data

                    In addition to the details in this privacy policy document, this Website may provide the User with additional contextual information about particular Services or the collection, retention, and processing of Personal Data upon personal request.

                    System Logs and Maintenance

                    This Website and third-party services may collect information that records interaction with this Website (such as System logs) and use other Personal Data (like the IP Address) for operation and maintenance purposes.

                    Information Not Contained in this Policy

                    We may ask for more details regarding the Personal Data collection or processing at any time. Please see the contact details in the specific section of this privacy policy document.

                    Changes to this Privacy Policy

                    This privacy policy will be occasionally updated to reflect any such changes. We reserve the right to update or make changes to this document at any time by providing notice to its Users and possibly within this Website and/or sending a notice to Users through any contact details available to us. It is strongly recommended to check this privacy policy often. 

                    Should the changes affect processing activities conducted based on the User’s consent, Retouching Labs shall gather new consent from the User, where needed.

                    Personal Data (or Data)

                    Any information directly, indirectly, or using other information — including a personal identification (ID) number — allows for identifying a legal person.

                    Usage Data

                    Information collected automatically via this Website (or third-party services used in this Website) can include the following: 

                        • Various time details per session (e.g., the time spent on each webpage) and the details about the path followed within the Website regarding the sequence of pages visited.

                        • IP addresses and domain names of the personal computers (PCs) used by the Users who use this Website.

                        • URI addresses (Uniform Resource Identifier).

                        • Time the request is made.

                        • The process used to submit the request to the server.

                        • File size received in response.

                        • Numerical code indicating the server status (successful outcome, error, etc.).

                        • Country of origin.

                        • Features of the web browser and the operating system (OS) used by the User.

                      Data Processor (or Data Supervisor)

                      The natural or legal person, agency, public authority, or other body that processes Personal Data on the Controller’s behalf, as described in this privacy policy.

                      User

                      The legal person or individual using this Website who, unless specified, coincides with the Data Subject.

                      Data Subject

                      The legal person to whom the Personal Data refers.

                      Data Controller

                      The legal person, agency, public authority, or other body which, alone or in cooperation with others, determines the objectives and methods of processing Personal Data, including the appropriate security measures concerning the use of this Website. The Data Controller, unless specified, is the Owner of this Website.

                      Website

                      This Website is the method by which the User’s Personal Data is collected and processed.

                      Cookies

                      Small amounts of data stored in the User’s device or computer.

                      Service

                      The service offered by this Website as described in the content.

                      European Union (EU)

                      Unless otherwise specified, all references this document makes to the European Union (EU) include all current member states to the European Economic Area (EEA) and European Union (EU).

                      This privacy statement has been put together based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

                      Owner contact email: contact@retouchinglabs.com;

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